Support Coordinator Reports & Plan Reassessment

By Anosh Mian Khel · Reviewed 22 August 2026 · General information

A plan reassessment is easier when the important information has been organised before the deadline. Here is what current NDIA guidance says about Support Coordinator reporting and what participants can prepare for.

Support Coordination is not only provider searching

A large part of good Support Coordination happens across the life of the plan: tracking what has been implemented, identifying barriers, keeping useful evidence organised and making sure the participant understands what is happening. Reporting is one way the NDIA can see how the plan is progressing and what issues may need attention.

The NDIA currently describes three types of Support Coordinator reports: an initial plan implementation report, a mid-term implementation report, and a plan reassessment and evaluation report before the next reassessment. The exact timing can depend on the participant's circumstances and the reporting requirements attached to the service.

What goes into a Support Coordinator report?

According to the NDIA, progress reporting can include a summary of supports provided, progress toward goals, links to mainstream and community supports, barriers and the strategies used to address them, identified risks, and relevant evidence or information for the NDIA to consider. Where additional supports are recommended, the reasoning and proposed outcomes may also need to be explained.

That does not mean a coordinator should fill a report with jargon or make decisions on the participant's behalf. The NDIA says coordinators should work with the participant when completing reports so the participant knows what information is being included.

What should happen before plan reassessment?

Reassessment should not be the first time anybody asks whether the plan has been working. In the weeks leading up to it, useful coordination work can include reviewing which supports were actually implemented, what outcomes changed, what did not work, which barriers are still unresolved and what evidence already exists from other providers.

That might mean following up an occupational therapist for an outstanding report, checking whether a provider's recommendations are current, identifying services that never started, documenting why a support was difficult to source, or helping the participant organise the key points they want to raise.

What evidence should a coordinator collect?

A Support Coordinator does not create clinical evidence they are not qualified to give. Instead, they can help identify what information already exists and what may still be needed from the relevant professional or provider. Useful records can include service histories, provider reports, documented waitlists or availability barriers, goal progress, risks, changes in circumstances and clear explanations of what happened when a planned support could not be implemented.

The aim is accuracy, not volume. Twenty pages of repeated information are not automatically stronger than a clear explanation backed by relevant evidence.

What if something has gone wrong during the plan?

Do not wait until reassessment to mention every service gap. If a provider has stopped delivering, a critical support is unavailable, funding is being consumed much faster than expected or a significant risk has appeared, those issues should be addressed when they arise. A coordinator can help explore alternatives, document what has been tried and identify whether the participant needs to speak with the NDIA or another appropriate service.

Can the coordinator decide what will be funded next?

No. A Support Coordinator can organise information, explain the participant's experience, identify barriers and make relevant recommendations within their role, but funding decisions are made through the NDIS planning and reassessment process. A coordinator should not promise that a report will produce a particular funding outcome.

What should participants ask their coordinator?

• What reporting applies to my plan and when is it due?
• Can I see or discuss the information being included about me?
• Which goals and service barriers are you tracking?
• What evidence is still missing before reassessment?
• Which recommendations come from you and which need evidence from a therapist or other professional?
• What outstanding provider issues should we try to resolve before the reassessment?

If you are changing coordinators near reassessment

A handover becomes especially important when reassessment is close. Before changing, find out what reports are due, what work has already been completed, which provider contacts are outstanding and what documents should be transferred with your consent. The new coordinator needs enough context to avoid duplicating work or losing track of unresolved issues.

If you are considering a change, read our guide to changing Support Coordinators.

Official sources

The NDIA's current Support Coordinator reporting requirements describe implementation and reassessment reports, timing and the information progress reports can contain. For the participant-facing role of a coordinator, see What is a support coordinator. Requirements can change, so check the current NDIA guidance for your circumstances.