NDIS Support Coordination without the run-around.
Practical help to get your NDIS plan working, plus consistent support work delivered by the same person each time. For plan-managed and self-managed participants in Melbourne's south-east, with coordination by phone and video more widely.
- ✓Plan funding explained in plain English
- ✓Provider shortlist sent, for you to choose from
- ✓Therapy waitlist chased, two alternatives found
- ✓Service agreement checked before you sign
- Next: prepare notes for your plan reassessment
Illustrative example - your priorities set the list.
Two services, clearly explained.
Two ways TrueSide can help.
Some people need help organising their plan. Some need a reliable worker to deliver it. Some need both - always as separate, freely chosen services.
Support Coordination
For when the plan exists but nothing is happening. We help you turn funding into actual supports.
- Understand what your plan can pay for
- Find, compare and connect providers
- Sort out gaps, waitlists and breakdowns
- Keep providers, family and the NDIA in the loop
- Build your confidence to run things yourself
- By phone, video or in person
Support Work
Hands-on support from one consistent worker, local to Melbourne's south-east.
- Daily living and personal care
- Household tasks
- Community participation
- Transport assistance
- The same worker each planned shift
- Evening and weekend support may be available by arrangement
A plan on paper isn't support. Coordination closes that gap.
Plenty of participants have funding sitting unused because providers have waitlists, nobody returns calls, or the plan itself is confusing. A support coordinator's job is to change that: understand the funding, line up the right services, and keep them working together.
Puts the plan to work
We go through your plan with you in plain English, so you know what each budget can pay for and what to do first.
Finds the right providers
Shortlists based on your needs, area and preferences - with the final choice always yours.
Fixes the gaps
Waitlists, cancellations, providers who stop showing up. We chase, escalate and find alternatives so support doesn't stall.
Keeps it moving
Direct communication, quick responses and the reports your plan requires - without unnecessary paperwork for you.
Remote-friendly by design
Most coordination happens by phone, email and video anyway, so where you live matters less. In-person meetings are available around Melbourne's south-east when they help.
Small on purpose. Organised by necessity.
No call centre, no account managers, no scripts. Just the practical advantages of dealing with the person who does the work.
Founder-operated
You deal directly with Anosh, the person delivering your service - not a rotating roster or a triage queue.
Responsive
We aim to answer enquiries and referrals within one business day. Calls returned. Questions actually answered.
Straightforward paperwork
Plain-English service agreements, correct NDIS item codes and clean invoices, the first time.
Your choice, protected
We never bundle services, and we disclose it whenever TrueSide could deliver a support being considered - with genuine alternatives on the table.
Transparent pricing
At or below the NDIS Pricing Schedule 2026-27 price limits, published openly on this site and confirmed in your agreement.
English first, Dari if preferred
Everything runs in English. Dari (Farsi) is also available if that's more comfortable for you or your family.
Four steps. No pressure at any of them.
Tell us what's happening
Call, text or send the form. A sentence or two about where things are stuck is plenty.
We check funding and fit
We confirm your plan type and funding, and tell you honestly whether TrueSide is the right fit.
Free intro call
A 15-minute call for coordination, or a free meet and greet at home for support work. No obligation.
Agree and start
A simple service agreement sets out supports, rates and how we work. Then things actually start moving.
One consistent worker, not a roster.
TrueSide's support work is built around continuity: the same person each planned shift, who learns your routine and keeps to it.
Daily living support
Personal care and the routines that keep each day on track.
Learn moreHousehold tasks
Cleaning, laundry and meals - done with you or for you.
Learn moreCommunity participation
Appointments, activities and staying connected to your community.
Learn moreTransport assistance
Door-to-door trips in a registered, insured vehicle.
Learn moreYour choice stays yours.
Because TrueSide provides both support coordination and support work, we hold ourselves to a simple rule: coordination never funnels work back to us. You can use TrueSide for coordination without ever using TrueSide for support work. If a support being considered is something TrueSide could deliver, we say so plainly, put genuine alternative providers in front of you, and record your decision. You are free to choose someone else, and free to change providers - including us - at any time.
Local hands. Longer reach for coordination.
Support work - in person
Melbourne's south-east: Greater Dandenong, Casey and surrounds.
Support coordination - phone, video or in person
Most coordination happens by phone, email and video, so we can work with participants across Melbourne and Victoria. In-person meetings are available around the south-east.
About Support CoordinationCheck your suburb
Type your suburb or postcode and we'll tell you where you stand for in-person support.
Languages. Support is provided in English. Dari (Farsi) is also available if that is more comfortable for you or your family - for support work and support coordination.
Common questions
Do you work with plan-managed and self-managed participants?
Yes, both, for support coordination and for support work. Invoices go to your plan manager with the correct NDIS item codes and current rates, or directly to you if self-managed. TrueSide is not currently registered for NDIA-managed participants.
What does support coordination cost?
Support coordination is billed hourly from the Support Coordination budget in your plan, at or below the NDIS price limits: $80.06 per hour for Level 1 Support Connection and $100.14 per hour for Level 2 Coordination of Supports under the NDIS Pricing Schedule 2026-27. Exact rates and claiming arrangements are confirmed in your service agreement.
Can support coordination happen over the phone or by video?
Yes. Most coordination work - calls, emails, provider research, reports and check-ins - works well by phone, email and video, and we meet in person around Melbourne's south-east where that suits you better.
If I use TrueSide for support coordination, do I have to use TrueSide for support work?
No, and we will never suggest you should. They are separate services. As your coordinator, our job is to help you find the providers that suit you best, whoever they are. If TrueSide could deliver a support being considered, we tell you, and we put genuine alternatives in front of you so the decision stays yours.
Which areas do you cover?
Support work is delivered in person across Melbourne's south-east: Greater Dandenong, Casey and surrounds, including Dandenong, Noble Park, Springvale, Keysborough, Hampton Park, Cranbourne and Berwick. Support coordination is available by phone and video more widely, plus in person in the same local area.
Is Dari-speaking support available?
Yes, if you prefer it. Support coordination and support work are both available in Dari (Farsi) as well as English.
Get your NDIS plan moving.
Whether you need help organising your supports or a consistent worker to deliver them, it starts with a short conversation. Free, no obligation, and you stay in control of every choice.
We aim to reply within one business day · English, with Dari (Farsi) available · Call 0470 491 956