Asked before you have to ask.

A support coordinator is funded by your plan to help you use your plan: understand the budgets, find and connect providers that fit, sort out problems, and build your confidence to manage things yourself. They don’t deliver hands-on care or therapy. We’ve written a full plain-English job description in this article.

Level 1 (Support Connection) is lighter-touch help getting connected to supports. Level 2 (Coordination of Supports) is the common, ongoing version: hands-on coordination across your providers. Your plan states which level you have. TrueSide delivers Level 1 and Level 2. We don’t provide Level 3 (Specialist Support Coordination), which is for high-complexity situations.

TrueSide works with participants whose relevant Support Coordination funding is plan-managed or self-managed. TrueSide is currently an unregistered provider, so it cannot provide supports billed from NDIA-managed funding. If you are unsure how your funding is managed, check your plan or participant portal, or ask the NDIA or your NDIS contact.

Support Coordination is billed from the relevant funded Support Coordination support in your plan. In the NDIS Pricing Schedule 2026–27, the national price limits are $80.06 an hour for Level 1 Support Connection and $100.14 an hour for Level 2 Coordination of Supports. Eligible NDIS supplies may be GST-free where the applicable requirements are met. Rates and claiming arrangements are confirmed in the service agreement before services start.

No, and we’ll never nudge you that way. Coordination and support work are separate services. If TrueSide support work ever comes up as an option, we name the conflict of interest, show you genuine alternatives, and record your decision in writing. Choosing another provider has zero effect on your coordination. The full policy is on our policies page.

Mostly by phone, email and video, which is how most coordination work happens anywhere - calls, research and paperwork. In-person meetings are available around Melbourne’s south-east when face-to-face works better. Because of that, coordination isn’t limited to our support work suburbs: it works across Victoria.

Yes. You can change providers. Check any notice or exit terms in your current service agreement, arrange the handover you want, and give notice in writing. If you are changing coordinators, it is usually sensible to plan the handover so important provider contacts and open tasks are not lost. We’ve set out practical steps in this guide.

No. TrueSide is currently an unregistered NDIS provider. Current NDIA guidance says Support Coordinators can be registered or unregistered. An unregistered provider can work with relevant plan-managed or self-managed funding, while NDIA-managed supports require a registered provider. The NDIS Code of Conduct applies to registered and unregistered providers, and TrueSide’s worker screening is current.

Yes, both, for support coordination and support work. Invoices go to your plan manager with correct NDIS item codes and 2026-27 rates, or directly to you if self-managed (7-day terms). We're not registered for NDIA-managed participants.

Two services. Support coordination: Level 1 and Level 2, helping you organise and run your plan. Support work (Core supports): assistance with daily living, community participation, household tasks and transport. Faith-aware support is available on request.

We don't provide nursing or high-intensity clinical supports, behaviour support, restrictive practices, SIL, SDA, plan management or Level 3 specialist support coordination. If your needs sit outside our scope, we'll say so honestly and help point you in the right direction.

Support work: Greater Dandenong, Casey and Melbourne’s south-east - Dandenong, Noble Park, Springvale, Keysborough, Hampton Park, Cranbourne, Berwick and surrounds. See the full service area list. Support coordination: anywhere in Victoria, by phone and video.

Nothing. For support work it’s a free meet and greet at your home. For support coordination it’s a free 15-minute phone call. Neither carries any obligation.

They may be. Support work on weekday evenings, Saturdays and Sundays can be offered subject to current capacity and is billed at the applicable NDIS price for that time. Coordination calls may also be arranged outside standard business hours where availability allows.

Yes. TrueSide is founder-operated, so for support work you receive the same trusted worker every planned shift, except unavoidable leave or emergencies. No rosters, no strangers. Your coordinator is the same person too - one number, one name.

At or below the NDIS Pricing Schedule 2026-27, for both services. Eligible NDIS supports may be GST-free where the applicable requirements are met. Self-managed participants may negotiate rates. The full schedule of fees, with item codes, is available on request or from the services page.

Yes. TrueSide provides door-to-door transport assistance in a registered, insured vehicle - medical appointments, shopping, community activities, education, and anything else your plan supports. Billed at NDIS transport rates.

As much or as little as the participant wants. Many families in Melbourne's south-east prefer to be closely involved, and we welcome that - in planning, goal setting and day-to-day routines, in English or Dari.

Yes. Anosh is a native Dari (Farsi) speaker, so both support work and coordination can happen in whichever language is most comfortable for you and your family. Learn more on the Dari support worker and Dari support coordinator pages.

Yes. TrueSide provides faith-aware support on request: prayer times factored into shifts, halal meals prepared properly, and family involvement understood and welcomed. Visit our culturally responsive support page for more.

Call, text or send the enquiry form, and tell us whether it’s coordination, support work or both. We aim to reply within one business day. Support work starts with a free meet and greet at your home subject to availability; coordination starts with a free 15-minute call.

Yes. TrueSide accepts professional referrals for Support Coordination, Support Work or both. We aim to acknowledge referrals within one business day and give a clear answer about scope and capacity. Participant information is handled in line with consent and privacy requirements.

Tell us directly - by phone, text or email, in English or Dari. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. Complaining never affects your supports.