NDIS referrals, without the chasing.
Refer a plan-managed or self-managed participant for support coordination, support work, or both. We aim to acknowledge within one business day, provide clear documentation, and give a straight answer on capacity before anyone's time is wasted.
Referral pathways
Refer for Support Coordination
Level 1 Support Connection or Level 2 Coordination of Supports, for participants with coordination funding.
- Plan-managed and self-managed participants
- Delivered by phone, video or in person
- Free intro call offered to the participant
- Conflict of interest disclosed and managed - no self-referral funnel
- Level 3 Specialist not offered; we'll say so if that's the need
Refer for Support Work
Daily living, household tasks, community participation and transport across Melbourne's south-east.
- One consistent worker for planned shifts
- Free meet and greet offered subject to availability
- Evening and weekend support may be available by arrangement
- Greater Dandenong, Casey and surrounds
- Honest capacity answer up front
Responsive
We aim to acknowledge referrals within one business day. Relevant progress notes and compliance documents are available on request, subject to consent and privacy requirements.
Clean paperwork
NDIS-aligned service agreements, consent records, and invoices with correct item codes at NDIS Pricing Schedule 2026-27 rates. Seven-day payment terms.
Clear eligibility
Plan-managed and self-managed participants only - we're unregistered, and we say so upfront rather than after the paperwork.
Participant choice, protected
Coordination and support work are never bundled. Alternatives are always presented where TrueSide could deliver a support.
Two minutes, no portal.
Pick the pathway, add the basics, send. Or call 0470 491 956 and tell us about the participant directly - either works.
We'll confirm capacity honestly. If we're not the right fit, we say so straight away so the participant isn't left waiting.
Additional capabilities
Where the participant prefers it: fluent Dari (Farsi) alongside English, a male worker for support work, and faith-aware practice (prayer times, halal meals, family involvement). Mention it in the referral and it's handled without fuss.
Questions professionals ask
Is TrueSide a registered NDIS provider?
Support Coordinators can currently be registered or unregistered. Unregistered providers can work with plan-managed or self-managed funding; NDIA-managed supports require a registered provider.
Can I refer a participant for support coordination?
Yes, if the participant is plan-managed or self-managed and has Support Coordination funding (Level 1 or Level 2). We aim to acknowledge within one business day and offer the participant a free intro call by phone or video. We do not provide Level 3 Specialist Support Coordination.
How does TrueSide manage the conflict of interest between coordination and support work?
The services are never bundled. Coordination participants are shown genuine alternative providers whenever a support TrueSide could deliver comes up, the disclosure and decision are recorded, and no coordination participant is required or pressured to use TrueSide support work. The full Conflict of Interest Policy is on our policies page.
How quickly can support start?
Referrals are acknowledged as promptly as practical; we aim to respond within one business day. For support work, a free meet and greet is offered subject to availability and any start date is confirmed after capacity and fit are checked. For coordination, we arrange the introductory call around the participant's availability and current capacity.
What compliance documents can you provide?
NDIS Worker Screening clearance, Working with Children Check, police check, first aid certificate, insurance certificates, service agreement template and our policy set including conflict of interest. Available on request.
What areas do you cover?
Support work: Greater Dandenong, the City of Casey and surrounds, in person. Support coordination: by phone and video more widely across Melbourne and Victoria, plus in person in the same local area.
Can you support participants who prefer Dari or Farsi?
Yes. Support work and support coordination are both available in fluent Dari (Farsi) as well as English, and faith-aware support is available on request.
Get your NDIS plan moving.
Whether you need help organising your supports or a consistent worker to deliver them, it starts with a short conversation. Free, no obligation, and you stay in control of every choice.
We aim to reply within one business day · English, with Dari (Farsi) available · Call 0470 491 956