NDIS support worker in Springvale.

Culturally responsive support, right here in Springvale.

Springvale sits at the heart of Greater Dandenong, a suburb where Vietnamese, Cambodian, Afghan, Indian, and dozens of other communities live side by side. For NDIS participants from culturally and linguistically diverse backgrounds, finding a support worker who genuinely understands cultural needs is often the hardest part of the process.

TrueSide is built around that understanding. Anosh, TrueSide's founder and support worker, is based in Noble Park North, just minutes from Springvale. He is part of the local Afghan and Muslim community, speaks Dari (Farsi) fluently, and has spent years living and working across Greater Dandenong. When families in Springvale say they want someone who "gets it," that is what they mean: a worker who does not need cultural sensitivity training to know how to behave respectfully in your home.

What we provide in Springvale

• Daily living and personal care. Morning and evening routines, showering, dressing, grooming, medication prompts, and meal preparation tailored to dietary needs including halal requirements.
• Community participation. Support to attend appointments, visit the Springvale Community Hub, go to the library, participate in sports or social groups, or simply get out of the house and into the community.
• Transport. Reliable door-to-door transport in a registered, insured vehicle. Whether it is a medical appointment at Springvale Community Health, a trip to Springvale Homemaker Centre, or a visit to a family member across town.
• Household tasks. Cleaning, laundry, cooking, and maintaining a safe, comfortable home environment.

Why the same worker matters

Large NDIS providers in the Springvale area can usually guarantee a worker. What they often cannot guarantee is the same worker. TrueSide is different because it is founder-operated. Anosh is both the person who answers the phone and the person who shows up at your door. That means your routine does not change when a new shift starts. Your preferences are remembered. Your goals are tracked by someone who has been there every step of the way.

For participants who find change difficult, or for families who need to trust the person in their home, this consistency is not a nice bonus. It is the whole point.

Language and faith

Support in Springvale can be delivered in English or Dari (Farsi). For Muslim families, our Hayat pathway ensures prayer times, modesty preferences, and faith-based routines are woven into the support schedule. You should not have to advocate for these things separately. They should just be part of the service, and with TrueSide, they are.

Plan types and pricing

We work with plan-managed and self-managed NDIS participants. We are not registered for NDIA-managed plans. All invoicing follows the current 2026-27 NDIS pricing arrangements, and we never charge above the price limits. Evening and weekend shifts are available at standard NDIS rates.